Internet access with a symmetric 9 Mbps bandwidth

An all-inclusive package: get wired Internet access for comprehensive high-performance services - from the start of stand setup to the last day of dismantling:

• Flat rate for data
• DHCP with private IP addresses
• A router with 4 RJ45 LAN ports
• Symmetric bandwidths to meet all your needs
• Monitored by the DDoS-Defence (Distributed Denial of Service) security service.

You also benefit from the comprehensive service package:

• Service hotline in the local network
• Delivery and pick-up service
• Installation, service, deinstallation
• Free choice of installation location

Dates/rental period
Orders for connections, lines and services are placed by submitting the appropriate forms at the latest by the final date for submission indicated on the forms. Forms submitted after this date will be processed in the order they are received. Services can be provided only if free capacity is still available.
All the necessary connections are made available exclusively by Deutsche Messe. The required communication equipment is provided on a rental basis. The rental period begins when the equipment is put into operation and ends when it is disconnected. Visit our shop to cancel without charge, up to 21 days before the event begins. Subsequent requests are subject to a cancellation fee.

Surcharge for orders placed seven days or less before the event starts:
You will be charged extra for orders received seven days or less before the event begins.

Putting into operation
To have your equipment put into operation, disconnected and accepted back, phone our service hotline on +49-(0)511/89-1171.

Responsibility for laying cables
Laying of cables for telecommunication purposes outside of rented stands may be carried out solely by Deutsche Messe or by subcontractors authorized by Deutsche Messe.

Approved equipment
All equipment that is to be connected must comply with the German telecommunications regulations and must be approved by the regulatory authorities for telecommunications and postal services.
Approval is issued by:

Bundesnetzagentur
Willestr. 2, D-30173 Hannover
Tel. +49-(0)511/28 55-0
Fax +49-(0)5 11/28 55-180
EMail: poststelle@BNetzA.de
Internet: http://www.bundesnetzagentur.de

If unapproved equipment is used, all connections of the applicant will be disconnected at his expense.

Exemption from liability
Deutsche Messe accepts no liability in the event of faulty operation of telecommunication equipment made available or for incorrect or incomplete entries in the catalogue. Claims of compensation for damages are excluded except in the event of intent or gross negligence.

Liability for rented equipment
The exhibitor is liable for any loss of or damage to the telecommunication equipment made available to him. All equipment must be returned by the end of the dismantling period. A receipt will be issued by Deutsche Messe for returned equipment and this must be produced in the event of queries.
If equipment has been lost or damaged beyond repair, the list price prevailing at the time a replacement is procured must be paid; if equipment is damaged, the repair costs must be paid. All these costs are subject to a 10% fee to offset expenses.
Costs of repairs or of non-returned equipment will be set off against any advance payments made for services.

Description of Internet
The infrastructure for Internet consists of a campus network connected directly to the Deutsche Telekom Internet backbone via several high-performance connections with gigabit data throughput rates. All leased line services offered are connected to this network via Ethernet switching technology and represent a complete package including the line connection to your stand, unlimited online time and unlimited data transfer volumes (flat rate).
The connection label for your Internet connection is via PPPoE. A preconfigured DSL router with four RJ45 LAN ports is provided, allowing you to hook up your equipment to the network. DHCP (private pool) is used to assign the IP addresses on the LAN. If you do not wish to use this router, you can use an RJ45 interface (UR2) to connect. In this case we will be happy to provide you with the necessary access data (user name and password) on request.

Description of Internet Pro
The infrastructure for the Internet leased line service consists of a campus network connected directly to the Deutsche Telekom Internet backbone via several high performance connections with gigabit data throughput rates. All leased line services offered are connected to this network via Ethernet switching technology and represent a complete package including the line connection to your stand, unlimited online time and unlimited data transfer volumes.

Additional IP ports /Additional switches
Only one customer interface (one port) is provided per leased line. If you wish to connect additional end devices without needing to set up your own active network components, we can offer you activation of additional ports for existing terminal units or switches, or additional switches with RJ45 connection ports.

Security and service
Deutsche Messe and its service providers strive to provide the campus network with a high fail-safe level adapted to the unique requirements of each event. We cannot however assure 100% Internet availability or guarantee a particular throughput bandwidth. Similarly, Deutsche Messe and its service providers have no influence over Internet routing behaviour or provider performance at the respective interface points or behind them.
Network stability and performance nevertheless enjoy the highest priority. For that reason a central network management system monitors the IP network on the Exhibition Grounds, allowing for network malfunctions to be immediately detected and eliminated by qualified WAN and LAN specialists.
Important: Please be explicitly advised that all of the Internet connections available involve fully transparent access. You may only connect end devices whose operation excludes any adverse effects on the Internet platform. Be sure to comply with the manufacturer's latest recommendations regarding service and security levels, as well as taking all the other necessary precautions.
The Internet service provider (ISP) reserves the right to disconnect ports and sockets or complete connections from the network if the connected end devices endanger fault-free operation of the platform. This will occur approximately 30 minutes after you receive a telephone request to eliminate the fault. If the operational capability of the Internet platform is in severe jeopardy, the connection may be switched off without prior notice.

Legal stipulations
The user is obligated to adhere to the following regulations:

(aa) Any misuse of the Internet is prohibited, particularly in the following cases:
- It is prohibited to send unsolicited e-mails to outside parties for advertising
  purposes (mail spamming); it is likewise prohibited to send news for advertising
  purposes (news spamming).
- It is prohibited to attempt to gain unauthorized access to data or networks.
- It is prohibited to send threatening or harassing messages.

(bb) It is prohibited to transmit any threatening or harassing information as well as any information with illegal or indecent content to random communication partners or allude to such information. This includes above all information which serves the purpose of incitement to hatred as defined by articles 130, 130a and 131 of the German Penal Code (Strafgesetzbuch) or incitement to crime or the glorification or trivialization of violence or information which is sexually offensive or pornographic in nature as defined by Article 184 of the German Penal Code or which exhibits the potential to jeopardize the morals or endanger the well-being of children or youth or which could harm the reputation of T-Systems. The same applies to the infringement of third party rights, in particular patent, copyright, trademark, ancillary copyright or trademark rights.

(cc) The statutory provisions applicable to teleservices or media services, in particular the information obligations regulated therein, shall be observed.

In the case where these "General Obligations" are violated, the user is directly liable towards the vicarious agents of the exhibition company, in particular subsidiaries of the Deutsche Telekom group.

Description of SIP telephony
The  ports will be provided as RJ45 connections.
Telephone cabling at your stand is optional and can be ordered at additional expense.
Calling units are included in the connection price (see list of blocked numbers below).


The connections offer you the following services:
1. Telephony at a flat rate (see list of blocked numbers below)
2. Switching of calls within the product context
3. Display of incoming phone numbers (CLIP), as supported by the end device
4. Call inquiry
5. Call holding
6. Call forwarding
7. Call waiting


The following services (phone numbers) are blocked and cannot be dialed:

Important
To have your equipment put into operation or disconnected and picked up, you will need to call our service hotline at+49-(0)511/89-1171.
Please enclose a sketch of your stand showing the desired location of the phone connections when submitting your order.

Hotline / Service number
Please contact our service hotline for any of the following activities:
- Assembling or installing cables or services during the stand construction period
- Commissioning services or end devices during the stand construction period
- Reporting problems during the event
- Dismantling or removing cables or returning hired equipment

SERVICE HOTLINE +49 511 89-1171

Replacement
If the rented end devices or terminal units are not returned, the invoice will also include the replacement price plus a 10% handling fee for each item of equipment.

Order processing
Please note that we can only provide a limited number of connections due to the existing network structure and the Internet tie-in. Orders will therefore be processed in order of receipt and fulfilled according to existing capacity. There is no automatic entitlement to an Internet connection!

Please schedule your stand construction activities so that the products, in particular broadband Internet types, can be activated and tested as early as possible.
Activation of the lines must be requested within the overall stand construction time via the service hotline. However, stable operation can only be guaranteed at the earliest three days prior to the start of the event due to constant network reconfiguration and switching of new connections.

Service delivery deadlines
As a general rule, the telecommunications services you order will not be provided until the stand construction period has commenced. If you need the services to be provided earlier, please inquire specifically with the designated contact person.

Unless otherwise stated, prices are net prices plus statutory VAT.

Only the prices shown on the order form or order screen on the day of the order apply. These are also listed in the confirmation of receipt of the order, which the exhibitor automatically receives immediately after placing his order.